As a mail order customer you have a cooling off period of 7 working days after the date of receipt of the goods unless the goods are specially ordered. During this time you may decide to cancel your order. Once your delivery has arrived you can return it within 14 days of delivery subject to the below. Specially ordered products may not be returned unless faulty.
If you wish to cancel your order, please inform us as soon as possible. We will require a written notice of cancellation to the company by post, fax or email.
If you call to notify us of your wish to cancel your order, we will also require written notice of your cancellation by post, fax or email.
If you supply us with written confirmation of your order cancellation, it is advisable to generate proof of your communication: for example, a certificate of posting, confirmation of fax transmission or email delivery report.
On cancellation of received unwanted goods, the customer is under a duty to return the goods to the company as soon as possible from notification of cancellation and within 14 days of purchase, in the same condition as the goods were received (ie, new goods received must be returned in new condition with all fittings and the original packaging included). Items which have been fitted, installed or used in any way cannot be returned for a full refund. This also applies to specially manufactured or finished products.
The customer is responsible for the cost of return of unwanted goods and in the meantime must take reasonable care of the goods. We strongly advise the use of a signed for, trackable service to return your unwanted items to avoid any delays in processing your refund where applicable. A refund will be given on receipt of the returned goods and on approval that the goods meet the criteria for return under this policy. A returns note must be included which you can obtain by calling or emailing us.
Please note that orders for non-standard items which have been specially manufactured to the consumer's agreed specifications and delivered as per these specifications are not covered by this returns policy and cannot be returned at any time unless faulty.
Please note that the definition of unwanted goods does not cover faulty items, and these fall under the terms & conditions of the warranty for that particular item.
If you think you have a faulty item, or your goods become faulty within the warranty period, then please contact us immediately. A replacement can be sent when your faulty item is returned. A refund can then be given for the return once received if tested faulty.